Riverside Managed Services provide loan collection services designed to support credit union goals for improving portfolio delinquency levels, lowering net charge-offs and protecting assets. We understand the relationship that exists between credit unions and their members, and have built our services around being able to address collection issues while guiding members through their delinquencies with the same care and diligence that we use in addressing our own delinquent loans.

Our recovery services include:

• Auto dialer calls
• In person collection calls
• Preparation and circulation of collection letters
• Facilitation of bankruptcy proof of claims
• Assignments to collection agency or attorney after charge-off
• Monthly list of recommended charge-offs
• Recommendations for underwriting guidelines changes

Pre-requisites:

Customers are required to have all data processing on the Fiserv Portico platform.